FAQs

Once your order is packed for shipment, no changes or cancellations can be made. Should you need to update or cancel your order, please contact us as soon as possible. The GOYACUN Customer Service team is available 9:00AM EST - 1:00AM EST for your convenience. You may also email us.

Should we be unable to cancel the order before shipment, you may refuse the order or mark the unopened package “Return To Sender” to have it shipped back for a full refund. Please note it can take up to fourteen business days from the date of return for the package to be received and handled by a returns agent. Once your return is processed, you will be notified upon completion.

We will notify you by email when your order has been packed for shipment. This notice will contain your tracking information. Please allow up to one business day for the tracker to provide an expected date of delivery. If it does not update within this timeframe, please contact the GOYACUN Customer Service team.

Tracking information will be sent in your shipping confirmation email. The link provided will take you to the Website of whichever company is handling the delivery of your order, where you will be provided with an estimated date of delivery. Please allow one full business day for the tracking information to update. If the tracking has not updated in this timeframe, please contact the GOYACUN Customer Service team via online chat.

For sanitary reasons, accessories and beach towels are not eligible for returns or exchanges.

Please note that purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only the amount exceeding the coupon value is refundable. If you need more help, feel free to contact our Customer Care Team.

We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.

Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:

1) Your order number

2) Product name or SKU number/Product code(you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos.

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right!

Incase you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:

1) Your order number

2) Product name or SKU number of the item you were supposed to receive (you can find this in your confirmation email)

3) Describe the details and provide clear photos of the wrong item.

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our Customer Care Team so we can look into this for you as quickly as possible.

Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.

1) Please contact us via livechat or email to request an exchange. We'll send you exchange instructions within 24 hours.

2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.

3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.

4) When we receive your package, we will process your refund as soon as possible.

* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.