HOW TO START A RETURN

We want you to love your GOYACUN experience and if it's anything less than perfect, we want to make it right.
You can check out our return policy here.

• Contact us via Chat or Email to start your return.
• Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option.
• You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
• That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

 

Cancellation Policy:

Order can be cancelled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.

All the shipped out order can not be cancelled.

 

RETURN POLICY

Need to make a return?
If you're not absolutely in love with your GOYACUN order, we want to make it as simple as possible. See below for more information on our return policy.

We gladly accept unworn, unwashed items in new condition with GOYACUN tags and hygiene liners still attached within 30 days of their delivery date.

• Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
• Our swimwear comes with a removeable hygiene liner to ensure your safety - return items cannot be accepted if the liner is removed. Please try on your GOYACUN items over your underwear without removing the hygiene liner.
• For sanitary reasons, we do not accept returns or exchange for accessories or beach towels.
• Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.

 

RETURN FAQ

1. What items can't be returned?

For sanitary reasons, accessories and beach towels are not eligible for returns or exchanges.

2. Can I return an item purchased with a coupon?

Please note that purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only the amount exceeding the coupon value is refundable. If you need more help, feel free to contact our Customer Care Team.

3. I've received a damaged or defective item. What should I do?

We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.

Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:

1) Your order number

2) Product name or SKU number/Product code(you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos

4. I received the wrong item. What should I do?

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right!

Incase you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:

1) Your order number

2) Product name or SKU number of the item you were supposed to receive (you can find this in your confirmation email)

3) Describe the details and provide clear photos of the wrong item

5. What should I do if my package is missing an item?

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our Customer Care Team so we can look into this for you as quickly as possible.

6. I got the wrong size! Can I exchange for a different size?

Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.

1) Please contact us via livechat or email to request an exchange. We'll send you exchange instructions within 24 hours.

2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.

3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.

4) When we receive your package, we will process your refund as soon as possible.

* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

7. Do you provide free return labels?

We currently are unable to offer a free returns service, so return shipping must be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.

8. Where should I send my returns?

Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.

9. Can I return the item to your warehouse, office, or physical store?

We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.

10. I've sent out my return package. Now what?

Awesome! Once you've sent out your return package, please provide the proof of shipment and tracking number to us. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

 

Refund Policy

The money will refund in 2 working days after the order is cancelled & return package is delivery.

If the buyer paid by Paypal, the money will refund in 2 working days; If by credit card or bank transfer, it take 3-15 days or more time for the bank to porcess the international refund, your kindly understanding and patience will be highly appreciated.